Managing Client Expectations
How To Exceed Your Clients’ Expectations On Every Job
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong."
- Donald Porter
How many times have you bent over backward to help a client and ‘do the right thing’ by…
Trimming your price to hit their budget…
Not charging them for a change order…
Or even prioritising their job over other clients…
Only to then have them still unhappy, or demand even more from you, or even refuse to pay what they owe?
Well, the good news is that these situations can be avoided when you manage your clients properly and align their expectations with yours.
And that’s why we created a coaching program for members of the Association of Professional Builders covering how to exceed your clients’ expectations on every job.
When you have it you'll discover...
- Why you should STOP trying to satisfy your clients... immediately!
- How to handle difficult conversations with your clients that flip the script and turn conflict into a positive experience.
- How to instantly stop that feeling of dread when you have to speak to a problem client.
- The one secret that the world's most successful builders are using to exceed their clients' expectations on every job.
- Why doing additional work for free or at cost usually doesn’t work for residential home builders (and only makes the relationship more difficult).
- The 3 essential steps for managing your client’s expectations on every job.
"This was great! I want more!"
- Marko Ribich, Golden State General Contractors, United States
"A good perspective on some things I'm doing right and things I still need to put into place."
- Mark Walters, Walters Lakefront Construction, Canada
"I liked the idea of not having to take every client, and the suggested verbiage to communicate that to the client."
- Erica Rivera Barrett, Alapai Builders, United States
"It's Like Netflix For Builders"
As well as the course covering how to exceed your clients’ expectations on every job, you also get instant access to all of these great courses when you become a member of the Association of Professional Builders.
Other Courses Included With APB Membership
"80% of building companies believe they are providing a superior experience to their clients... But, only 8% of their clients agree."
- Socialfresh
When it comes to managing clients'e expectations, you have two options.
Option one is to spend hours of your valuable time trying to figure out what works through trial and error...
Alternatively, you can take the easy option and follow a step-by-step guide with downloadable templates for less money than it costs most builders to acquire a single lead!
And you have a money-back guarantee so there is no risk to you whatsoever!
You can go through the course at your own speed and ask questions from inside the portal.
Don’t miss out!
Click on the button below to join the Association of Professional Builders today!
But don't just take our word for it, check out what these builders think of the information waiting for you inside the Association of Professional Builders...
You're not alone.
When you join the Association of Professional Builders you can connect with other like-minded professional builders from Australia, New Zealand, Canada and the USA in our private members only Facebook group.
Your Coach
Rick Moore has been at the forefront of steering businesses that have collectively amassed a staggering market capitalisation exceeding $3 billion CDN, served as the CEO of the Canadian division of the world’s largest business coaching company, and is the author of “Scale-Up to Sell,” sharing his insights derived from his experiences, and his CEPA designation in exit planning underscores his commitment to guiding ventures towards successful transitions.
Course Curriculum
